Complete Support Topics
Everything You Need in One Place
Navigate through our comprehensive support sections designed to guide you through every aspect of your child's Quantum Class experience.
Getting Started
Complete enrollment guide, account setup, and everything you need for a smooth start to your Quantum Class journey.
- Enrollment Process
- Account Setup
- First Week Checklist
- Welcome Resources
Academic Guidance
Subject selection guidelines, curriculum overview, and academic support to help your child succeed in their studies.
- Subject Selection
- Curriculum Overview
- Progress Tracking
- Assessment Guide
Technical Requirements
Device specifications, internet requirements, and technical setup guide to ensure optimal learning experience.
- Device Requirements
- Internet Setup
- Software Installation
- Troubleshooting
Safety & Wellbeing
Internet safety guidelines, digital citizenship, and student wellbeing resources for a safe online learning environment.
- Internet Safety
- Digital Citizenship
- Mental Health Support
- Study-Life Balance
Parent Portal Guide
Complete guide to using the parent portal, monitoring progress, and staying connected with your child's education.
- Portal Navigation
- Progress Monitoring
- Communication Tools
- Account Management
Resources & Materials
Information about learning materials, books, stationery requirements, and additional educational resources.
- Digital Resources
- Books & Stationery
- Learning Tools
- Additional Materials
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Quick Resources
Essential Downloads & Contacts
Get instant access to the most important resources and contact information for immediate support.
Downloadable Guides & Resources
Parent Welcome Pack
Complete guide with enrollment checklist, important dates, and first-week essentials
Technical Setup Guide
Step-by-step instructions for device setup, software installation, and troubleshooting
Subject Selection Worksheet
Interactive worksheet to help choose the best subjects for your child's goals
Internet Safety Checklist
Essential online safety guidelines and monitoring tools for parents
Direct Support Contacts
General Support
General questions and getting started support
Technical Support
Platform issues, login problems, or technical difficulties
Academic Guidance
Questions about curriculum, progress, or learning support
Emergency Support
Urgent issues requiring immediate attention
Quick Answers
Need Immediate Help?
For urgent technical issues or emergencies during school hours
Parent Success Stories
What Parents Are Saying
Real experiences from parents who have navigated their children's educational journey with Quantum Class.
Sarah Mwangi
Nairobi, Kenya
14 years old, Key Stage 4
"The parent support at Quantum Class is exceptional. From the moment we enrolled, I felt completely guided through every step. The technical support team helped us set up everything perfectly, and the academic guidance helped my daughter choose the right IGCSE subjects for her university goals."
Dr. James Adejumo
Lagos, Nigeria
11 years old, Key Stage 2
"As a busy professional, I was initially worried about supporting my son's online education. The parent portal makes it incredibly easy to track his progress, and the downloadable resources have been invaluable. The support team is always just a call away when needed."
Grace Brians
Accra, Ghana
16 years old, Upper Secondary
"The university preparation support has been outstanding. The counselors helped us navigate A-Level choices and university applications. My daughter received offers from three UK universities, and I couldn't have done it without Quantum Class's comprehensive guidance."
Michael Okoth
Kampala, Uganda
8 years old, Key Stage 1
"Initially, I was skeptical about online learning for young children. But Quantum Class proved me wrong. The support for parents is incredible - they provide detailed guides on how to help at home, and the safety protocols give me complete peace of mind."
Aisha Hassan
Dar es Salaam, Tanzania
12 years old, Key Stage 3
"The technical setup seemed daunting at first, but their step-by-step guides and patient support team made it seamless. Now, monitoring my daughter's progress is effortless, and I feel more involved in her education than ever before."
David Mbeki
Lusaka, Zambia
5 years old, Key Stage 1
"As a single parent working multiple jobs, Quantum Class's flexible support has been a lifesaver. The 24/7 technical support means I can get help whenever I need it, and the downloadable resources help me stay organized and informed."
Our Support by the Numbers
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